Refund Policy

Last Updated: January 2025

This Refund Policy outlines the terms and conditions under which Afendor Group may issue refunds for our digital services, including web development, SaaS solutions, hosting, and related technology services. By purchasing or subscribing to our services, you agree to the terms described below.

01Eligibility for Refunds

Refunds may be issued under the following circumstances:

The service was not delivered as described in the agreed scope of work or service agreement.
A technical issue on our end prevents the service from functioning as intended, and we are unable to resolve it within a reasonable timeframe.
You were charged in error (e.g., duplicate billing or incorrect subscription amount).
You cancel a subscription service within the first 7 days of the initial billing cycle, provided no significant work has been delivered.
A project is cancelled by Afendor Group before any deliverables have been provided.

02Refund Request Process

To request a refund, please follow these steps:

1Send an email to support@afendor.xyz with the subject line "Refund Request".

2Include your full name, the service or invoice in question, the date of purchase, and a detailed explanation of why you are requesting a refund.

3Our team will acknowledge your request within 2 business days and may ask for additional information if needed.

4A decision will be communicated to you within 7 business days of receiving all required information.

03Refund Timeframes

Once a refund has been approved:

Credit/Debit Card

Typically processed within 5–10 business days, depending on your financial institution.

PayPal

Processed within 3–5 business days.

Bank Transfer

May take up to 14 business days to process.

Original Method

Refunds are always issued to the original payment method used at the time of purchase.

Processing times may vary depending on your bank or payment provider. Afendor Group is not responsible for delays caused by third-party payment processors.

04Non-Refundable Items

The following are not eligible for refunds:

Custom development work that has already been delivered and approved by the client.
Domain name registrations, SSL certificates, or third-party licenses purchased on your behalf.
Hosting services after the first 7 days of the billing cycle.
Consultation fees for completed sessions or advisory services.
Services where the client has breached the terms of the service agreement.
Subscription renewals where a cancellation was not submitted before the renewal date.

05Contact for Refund Inquiries

If you have any questions about this Refund Policy or wish to discuss a refund request, please contact us:

Company:Afendor Group

Email:support@afendor.xyz

Website:afendor.xyz

We aim to respond to all refund inquiries within 2 business days. For urgent matters, please include "URGENT" in your email subject line.